Here are my preliminary and incomplete thoughts on the IT position.
Title: IT Administrator
What an IT Administrator does:
End-User Technical Support – 1st level support for technology & software problems.
Computer Resource Management – keep and manage inventory; right equipment and software to right person
Network Management – Within limits, working under Multinet’s direction, per CFO; monthly maintenance, etc.
Voice and Data Communications – Research, implement, and support new phone system & mobile system
Future Technology Planning – maintain 12 and 24 month plan for equipment & software needs
Train – one on one and group classes; instruction as needed; train use of software, phone, and computer systems
Software Development – Crystal report design; estimating templates & assemblies; Java applications for handhelds
Database Management – Maintain estimating db for consistency & production rates; archive management
Opportunity Research – identify, present, and implement IT opportunities and new technologies to maximize productivity & save costs
Media Management – reception slideshow, webcams, reader boards, etc.
Website Design & Management
Data Protection – backups, maintain security, recognize and repair security breaches
Additional duties I believe an IT Administrator will do at Batzer Inc.:
On-call user support after hours
Equipment purchase & setup for off site needs
Additional standard monitor, keyboard, & mouse
Locking file cabinet for software & license information
Small tool kit; screwdrivers, small pliers, utility light, punch down tool, etc.
Software packages as required for implementing duties – none as yet
Laptop with wireless card (only if expected to provide support off site)
Cell phone (only if expected to provide support after hours)
Training wish list:
Microsoft classes (MS Office Specialist, MS Certified Systems Administration, MS Certified Trainer, etc.)
Crystal Reports Design (advanced)
What I would like:
Competitive wages for my new position in addition to any merit raise for the last year
Job title of IT Administrator
An office I have occasion to access personal & confidential information in the course of my duties; I perform design work that is best in a quiet environment rather than a thoroughfare; ongoing projects will not always be able to be removed from my area to be secured while I am out; incoming trouble calls will frequently present an unprofessional tone on speaker phone
Any input is welcome; I have not yet sent the email.
EDIT: The email is sent. And the reason it reads all choppy is that it’s a bullet list using boldface for leaders, which I was too lazy to format.
Crossposted from Epinepherine & Sophistry